1. Overview
At Viva Voters, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which refunds are granted for our subscription plans and per-election credits. By purchasing any plan, you agree to the terms described below.
2. Monthly Subscription Plans
For our Professional and Enterprise monthly subscription plans:
- 30-day money-back guarantee: If you are not satisfied with your subscription, you may request a full refund within 30 days of your initial purchase.
- Renewals: Refunds for renewal charges must be requested within 7 days of the renewal date. Refunds will not be issued after this window.
- Cancellations: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period and no further charges will be made. Partial refunds for unused time are not provided unless within the 30-day guarantee window.
3. Per-Election Credits
For one-time per-election purchases (Small, Medium, Large, and Extra Large):
- Before use: A full refund is available if the election credit has not been used to create or run an election.
- After use: Once an election has been created and the credit consumed, refunds will not be issued.
- Technical issues: If you experience a technical failure on our platform that prevents your election from running, please contact our support team. We will investigate and issue a refund or credit at our discretion.
4. Non-Refundable Situations
Refunds will not be granted in the following circumstances:
- Requests made outside the eligible refund window.
- Per-election credits that have already been used.
- Accounts suspended or terminated due to violations of our Terms of Service.
- Failure to cancel a subscription before the renewal date.
- Dissatisfaction due to features not being available on the plan you selected.
5. How to Request a Refund
To request a refund, please contact our support team with the following information:
- Your registered email address.
- The plan or product purchased.
- The date of purchase.
- The reason for your refund request.
Our team will review your request and respond within 3 business days. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or card provider.
6. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or card provider. Unauthorized chargebacks may result in the suspension of your account. We are committed to resolving disputes fairly and promptly.
7. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the revised policy.
8. Contact Us
If you have any questions about this Refund Policy, please reach out to our support team through the contact form on our website.